Hello fellow pet owners. We at The Pet Deli Store are happy that you have chosen our natural bones and treats for your dog. You have chosen a high quality natural group of treats to give your pet, and we thank you for allowing us to bring these goodies to your door. All bones, food, and treats are cooked here in the USA using USDA approved products. The Pet Deli Store.com 8115 Bent Oak Lane Spring TX 77379 Call 1-281-257-9835 Contact us with questions at: sales@petdelistore.com SHIPPING: We ship UPS, Fedex Ground and USPS. Merchandise is figured on a total weight basis using UPS shipping tools. We strive and use all methods to get your pets product shipped as economically as possible. Shipping to Alaska and Hawaii will cost more. This cannot be helped. Once again we will always strive to get your product shipped at the lowest cost possible. If we see we can lower the shipping cost, we will do so at our own discretion, and pass the savings on to you. REFUNDS: If you are not satisfied with your purchase you may return any un-chewed or un-opened product for a refund. Due to the high cost of shipping we will not refund shipping costs.Please contact us for return authorization.